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Payroll FAQ’s

I have entered wrong bank account number & test transaction has been processed. What do I do now?

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Please contact your bank branch immediately. The funds can only be reversed if the beneficiary of the wrong transfer account provides an authorization letter to the nearest ICICI Bank branch, stating that the funds were erroneously credited to his/ her account and the same can be reversed to the remitter.

Hence, we request you to visit the ICICI Bank branch where you have your account and seek assistance from the Branch Manager for initiating the request letter to the wrong beneficiary. Please reach out to All India corporate banking/retail banking customer care via 1860 120 6699

You need to ensure the accuracy of the account number and amount. Kredily and ICICI Bank will not be responsible for the wrong credit.

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